La Quinta Inn & Suites Bannockburn-Deerfield - 2000 South Lakeside Dr, Bannockburn

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Reviews about La Quinta Inn & Suites Bannockburn-Deerfield

• Ryan Redner
  ★ ☆ ☆ ☆ ☆
  My wife, two-month old baby girl, and I stayed at the La Quinta in Bannockburn, IL (Room 252). It was our first big trip with our baby, and her first time in a hotel. This trip was part of a family reunion in which we visited the area to celebrate my brother-in-law’s graduation from Trinity Evangelical Divinity School.
  My wife and I were awake in bed to feed our baby at the wee hours of the morning. Our baby girl threw up so I got a towel from the bathroom to wipe the bed and while doing so found a BED BUG IN THE BED!!!! By this time my wife had 3-4 bites and I had one. This ruined our vacation and caused an unbelievable amount of stress and work. La Quinta didn’t help us at all during this catastrophe.
  To ensure we didn’t bring bed bugs to our home we left approximately $3500 worth of items, all the items that could not be laundered on high heat (People that have traveled with an infant know how much stuff you need). La Quinta has been extremely unhelpful and essentially corrupt in our dealings with them. La Quinta sent us to their insurance agency who offered us NO COMPENSATION FOR ANY BELONGINGS, despite the fact the Eco Labs verified the presence of bed bugs in our room. As a small summary of the ridiculousness of the insurance agency, we were told that we should hold the laundromat responsible for shrinking our clothes (not the basic fact that to kill bed bugs you need to launder items on high heat). They also called the general advice of the local Department of Health “hearsay.” As a young family it is hard to lose so many belongings. I am sad to say the La Quinta acted without integrity, essentially stealing from my family. I highly recommend not doing business with this company, at any property.

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